Delivery and Returns

Fast Delivery


We offer a free up to two working day delivery service for all orders over £75 (ex. VAT) to the UK Mainland. Order by 1pm Monday to Friday for within two working days delivery.
Items are shipped via ROYAL MAIL or FEDEX or DHL. We endeavour to despatch all orders received before 1pm (Monday to Friday) on the day of order. Unless otherwise requested, your order will be shipped on the next working day delivery service. You will receive a shipping notification email and/or text, once your order has been despatched.

Delivery charges for orders under £75
Orders under £75 are subject to the following charges (UK Mainland only):
Standard 2 Working Day Delivery Service – £4.99


Order Cancellations


To cancel your order, please inform our customer service team by email within 1 hour of receiving your order. Cancellation of orders placed out of working hours must be cancelled within the first business hour of the next working day. Any orders that are cancelled out of this timeframe will be subject to charge for reconsignment.

Please Note: We are not able to amend your order or delivery once your order has been picked and processed for despatch.


Tracking your deliveries


Text/Email notification: If you supply us with your mobile number and/or email address, you will be notified by text/email once  your items have been despatched.

Know your parcel's exact location: When your driver delivers your parcel the driver will take a photo of its location i.e. by the front door or the shed, so that you know exactly where your parcel has been left. Not in? If you're not in when the driver calls, a photo will be taken of your front door and a card placed through your letterbox.

Return Policy


Should you need to return an item for any reason, please email our customer service team on info@ecoriyo.com.

Goods correctly supplied may not be returned without the Company’s agreement.

Any article which has been supplied to special requirements cannot be accepted for credit under any circumstances, and in other instances, a restocking charge may be imposed.

All returns, other than faulty or defective goods, will be subject to a collection fee (quote available on request) and a 15% restocking fee. This must be reported to Deliveroo within 5 working days of receiving the goods.

Returns will only be accepted if all items are unmarked and in new condition with item packaging (if applied) unbroken. Goods which are returned and do not comply with this, will not be accepted.

Please note: ECORIYO will not accept any returns that have not been agreed beforehand. This should be agreed with our customer service team prior to arranging any goods to be sent back to us.

All ECORIYO products and services are subject to our current Terms & Conditions.